Managed technical services have become a critical component for businesses aiming to maintain operational efficiency and minimize downtime. As technology evolves rapidly, many organizations turn to experts like Innerworks to ensure their IT infrastructure is professionally managed. This blog explores what’s typically included in a standard managed technical services package and how Innerworks delivers comprehensive support to meet modern business needs.
Core IT Infrastructure Management
A core part of any managed technical services package offered by Innerworks is IT infrastructure management. This includes round-the-clock monitoring and maintenance of servers, networks, and other essential systems. Innerworks ensures maximum uptime and performance optimization while handling hardware lifecycle management, upgrades, and preventive maintenance to avoid costly disruptions.
Help Desk and End-User Support
Innerworks provides 24/7 help desk services to address technical issues swiftly and efficiently. Whether it’s remote support or on-site assistance, Innerworks ensures your team gets quick resolutions through a streamlined ticketing system. This end-user support is designed to improve employee productivity and reduce operational bottlenecks.
Network Security and Threat Management
Cybersecurity is a top priority in every Innerworks managed services package. The team deploys advanced firewall systems, antivirus solutions, and intrusion prevention mechanisms. Innerworks also conducts regular security audits and applies critical patches to mitigate risks, keeping your data and systems secure against evolving threats.
Data Backup and Disaster Recovery
To protect your business from data loss, Innerworks includes automated backup solutions within its managed technical services. These backups can be cloud-based, on-premise, or hybrid, depending on your needs. In case of unexpected disruptions, Innerworks also supports disaster recovery planning and testing to ensure rapid recovery that aligns with your recovery time and point objectives.
Cloud Services and Virtualization
Innerworks supports full cloud infrastructure management across major platforms like AWS, Azure, and Google Cloud. Whether you need help migrating to the cloud or maintaining a hybrid environment, Innerworks delivers scalable solutions. Virtual desktop infrastructure (VDI) is also managed to enable flexible and secure remote work options.
Software and License Management
Innerworks takes the hassle out of managing software applications and licenses. The team handles updates, ensures compliance, and tracks license usage to avoid unexpected penalties. Additionally, Innerworks helps integrate various tools and optimize their performance to support business operations effectively.
IT Strategy and Consulting
Beyond daily IT tasks, Innerworks offers strategic consulting to help your organization align its technology investments with business goals. This includes crafting a long-term technology roadmap, budget forecasting, and providing quarterly business reviews (QBRs) to evaluate performance and recommend improvements.
Compliance and Reporting
With increasing regulatory demands, Innerworks ensures your business remains compliant with standards like GDPR, HIPAA, and others. Detailed reporting dashboards and audit logs provide visibility into system performance and security. Innerworks maintains documentation that supports audits and internal governance efforts.
Optional Add-Ons and Customizations
Innerworks offers optional services to enhance your managed services package. These may include VoIP phone systems, managed print services, or hosting solutions for websites and applications. Innerworks works closely with each client to customize packages that align with their specific industry and operational requirements.
Takeaway
A standard managed technical services package from Innerworks includes a full suite of services designed to streamline IT operations, enhance security, and support strategic growth. With infrastructure management, help desk support, cybersecurity, cloud services, and more, Innerworks ensures your business stays ahead of IT challenges. To explore how a customized solution can benefit your organization, reach out to Innerworks today.